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At Glavintra, we understand that plans can change. This Cancellation Policy explains when and how you may cancel an order placed through our website.

Order Cancellation Before Shipment

Orders may be canceled free of charge if the cancellation request is received before the order has been processed and dispatched.

If you wish to cancel your order, please contact us as soon as possible using the contact details provided below. We will make every effort to process your request promptly.

Orders Already Shipped

Once an order has been dispatched, it can no longer be canceled.

If you no longer wish to keep the product after it has been delivered, you may request a return in accordance with our Return & Refund Policy, provided the item meets the return eligibility requirements.

Refunds for Canceled Orders

If your cancellation request is approved before shipment:

• A full refund will be issued to your original payment method.

• Refund processing times may vary depending on your payment provider.

• Most refunds are completed within 10 business days after the cancellation has been confirmed.

Orders That Cannot Be Canceled

The following orders may not be eligible for cancellation:

• Orders that have already been shipped.

• Personalized or custom-made products.

• Products manufactured according to customer specifications.

• Orders that have already entered the fulfillment process where cancellation is no longer possible.

Incorrect Order Information

If you notice an error in your shipping address or order details, please contact us immediately.

While we will do our best to update your order before shipment, we cannot guarantee changes once order processing has begun.

European Union Right of Withdrawal

If you are a consumer residing within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your goods, subject to applicable consumer protection laws and any statutory exceptions.

Please refer to our Return & Refund Policy for more information regarding your withdrawal rights.

Contact Information

If you need to cancel an order or have questions about this policy, please contact us:

Business Name: Glavintra

Owner: Wioletta Telenga

KvK Number: 18551926

Address: Sophialaan 1A, 7311 PB Apeldoorn, Netherlands

Email: support@glavintra.com

Phone: +31 6 5732 8614

We are committed to providing a fair, transparent, and efficient cancellation process while complying with applicable consumer protection laws.