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At Glavintra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you visit our website, create an account, place an order, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Payment and transaction details

• Order history

• Account information, if you create an account

• Customer support communications

• IP address and device information

• Browser type and operating system

• Website usage and browsing activity

How We Collect Information

We collect information in several ways, including:

• Directly from you when you place an order, create an account, subscribe to our newsletter, or contact customer support.

• Automatically through cookies, analytics services, and similar technologies when you browse our website.

• From payment processors, shipping providers, and other trusted service providers involved in fulfilling your order.

How We Use Your Information

Your information is used to:

• Process and fulfill your orders.

• Arrange shipping and delivery.

• Provide customer support.

• Manage your customer account.

• Communicate regarding your orders and services.

• Improve our website, products, and customer experience.

• Prevent fraud, unauthorized transactions, and abuse.

• Comply with legal and regulatory obligations.

• Send marketing communications where permitted by law or where you have provided your consent.

Legal Basis for Processing

If you are located within the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds:

• Performance of a contract.

• Compliance with legal obligations.

• Legitimate business interests.

• Your consent, where required by law.

Sharing Your Information

We may share your personal information with trusted third parties, including:

• Payment service providers.

• Shipping and logistics partners.

• Website hosting providers.

• Analytics and website performance providers.

• Legal, regulatory, or governmental authorities where required by applicable law.

We do not sell, rent, or trade your personal information to third parties.

Wix Platform

Our website is built and hosted using Wix. Wix provides the online platform that enables us to offer our products and services.

Your information may be stored through Wix's secure databases and applications. Wix processes personal information in accordance with its own privacy practices and applicable data protection laws.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality.

• Remember your preferences.

• Analyze website traffic and performance.

• Improve your browsing experience.

• Enhance website security and prevent fraud.

You may manage or disable cookies through your browser settings. Please note that certain features of the website may not function correctly if cookies are disabled.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill our contractual obligations.

• Maintain business records.

• Resolve disputes.

• Comply with legal, accounting, and tax requirements.

When personal information is no longer required, it will be securely deleted or anonymized where appropriate.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of your personal information.

• Restrict the processing of your information.

• Object to certain processing activities.

• Receive a copy of your information in a portable format.

• Withdraw your consent where processing is based on consent.

To exercise any of these rights, please contact us using the information below.

Marketing Communications

If you subscribe to our marketing emails, you may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send important service-related messages regarding your orders or account.

Children's Privacy

Our products and services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can promptly remove it.

International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence.

Whenever international data transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws to protect your personal information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page together with the revised "Last Updated" date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Business Name: Glavintra

Owner: Wioletta Telenga

KvK Number: 18551926

Address: Sophialaan 1A, 7311 PB Apeldoorn, Netherlands

Email: support@glavintra.com

Phone: +31 6 5732 8614

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.