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At Gravintra, we are committed to providing a reliable, transparent, and efficient shipping experience. This policy explains how we process, ship, and deliver your orders.

Order Processing

Once your order has been placed and payment has been successfully confirmed, we begin preparing your items for shipment.

• Orders are typically processed within 1–3 business days.

• During busy periods, holidays, or promotional campaigns, processing times may be slightly longer.

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Shipping Destinations

Gravintra currently ships to selected destinations across Europe. Available shipping destinations and delivery options will be displayed during checkout.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

• Netherlands: 2–5 business days

• Belgium: 2–5 business days

• Germany: 3–7 business days

• Other European countries: 4–10 business days

Delivery times are estimates only and may vary due to courier operations, customs procedures, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated automatically during checkout based on:

• Delivery destination

• Order value

• Package size and weight

• Selected shipping method

The total shipping cost will always be displayed before you complete your purchase.

From time to time, Gravintra may offer free shipping promotions or discounted shipping on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive an email containing tracking information (where available), allowing you to follow your shipment until delivery.

Delivery Address

Customers are responsible for ensuring that the shipping address and contact information provided during checkout are accurate and complete.

Incorrect or incomplete delivery information may result in:

• Delivery delays

• Returned packages

• Additional shipping charges

Gravintra is not responsible for delivery issues resulting from inaccurate information provided by the customer.

Delays and Delivery Issues

Although we work with trusted shipping partners, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us. We will gladly assist you in tracking your shipment and working with the carrier to resolve any delivery issues.

Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

To help us investigate your claim, please provide:

• Your order number

• A description of the issue

• Photographs of the damaged package or product, if applicable

We will work with the shipping carrier to resolve the matter as quickly as possible.

Contact Us

If you have any questions regarding shipping, delivery, or the status of your order, please contact us.

Business Name: Gravintra

Owner: Wioletta Telenga

KvK Number: 18551926

Address: Sophialaan 1A, 7311 PB Apeldoorn, Netherlands

Email: support@gravintra.com

Phone: +31 6 5732 8614

Thank you for shopping with Gravintra. We appreciate your trust and are committed to delivering your order safely, securely, and as quickly as possible.