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At Gravintra, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a clear and transparent return and refund process in accordance with applicable consumer protection laws.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.

• The product is returned in its original packaging.

• All accessories, manuals, labels, and included components are returned.

• Proof of purchase is provided.

• A return request is submitted before sending the item back.

To initiate a return, please contact us using the details provided below.

Return Authorization

Before returning any product, customers must contact Gravintra to receive return instructions.

Returns sent without prior authorization may experience processing delays or may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

When contacting us, please include:

• Your order number.

• A description of the issue.

• Clear photographs showing the damage, defect, or incorrect item received.

After reviewing your request, we may offer one of the following solutions:

• A replacement product.

• A full refund.

• A partial refund.

• Store credit, where appropriate.

Non-Returnable Items

The following items cannot be returned unless required by applicable law:

• Personalized or custom-made products.

• Products manufactured according to customer specifications.

• Items showing signs of use, damage, or alteration after delivery.

• Products returned without original packaging where the missing packaging significantly reduces the product's resale value.

• Final-sale or clearance items clearly identified as non-returnable at the time of purchase.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different item, please return the eligible product for a refund and place a new order separately.

European Union Right of Withdrawal

If you are a consumer residing within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods without providing any reason.

To exercise this right, you must notify us before the 14-day withdrawal period expires.

Returned goods must be sent back within the time period required under applicable law.

Return Shipping Costs

Unless the return is due to:

• A defective product,

• A damaged product, or

• An error made by Gravintra,

customers are responsible for the cost of returning the item.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages without tracking.

Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• Your refund will be issued to the original payment method used during checkout.

• Processing times may vary depending on your payment provider.

• Most refunds are completed within 10 business days after approval.

Late or Missing Refunds

If you have not received your refund within 15 business days after approval, please:

• Contact your bank.

• Contact your payment provider or credit card company.

• Reach out to us for further assistance.

Order Cancellations

Orders may be canceled before they have been shipped by contacting us as soon as possible.

Once an order has been dispatched, it can no longer be canceled, and our standard return procedure will apply.

Contact Information

For return requests, refund inquiries, or assistance regarding your order, please contact us.

Business Name: Gravintra

Owner: Wioletta Telenga

KvK Number: 18551926

Address: Sophialaan 1A, 7311 PB Apeldoorn, Netherlands

Email: support@gravintra.com

Phone: +31 6 572 8614

We are committed to handling every return and refund request fairly, transparently, and in accordance with applicable consumer protection laws.